Legal notice

Business name

Entame Co., Ltd.

Operation manager

Jushiko Matsuzaki

Location

396-4 Tenjincho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8184

email address

support@qutoten.jp

phone number

03-5790-9207

URL

QUTOTEN.：https://qutoten.jp/

Entame Co., Ltd.: https://en-tame.jp/

Sales price

The amount displayed on the product page (tax included)

Incidental expenses other than product price

Payment method

Various credit cards, PayPay, Rakuten Pay, Merpay, au PAY, d Payment, convenience store payment, deferred payment (Payday), ApplePay, GooglePay, ShopPay

Payment period

Credit card, ApplePay, GooglePay, ShopPay: When ordering

PayPay, Rakuten Pay, Merpay: When ordering

d payment, au PAY: When ordering

Convenience store payment: within 3 days after ordering

Pay later: Until the 27th of the following month

Delivery period of products etc.

3-7 business days from order

Possibility and conditions for returns and exchanges

We do not accept returns or exchanges of products due to customer convenience or damage after use.

If you wish to return or exchange the product, please do so within 5 days after receiving the product.Contact formorInstagram direct messagePlease contact us at. . We will get back to you via email.

We will pay the return shipping costs.

Please note that all of the following conditions must be met for returns and exchanges.

(1)    This product must be unused

(2)    Return the packaging and accessories of this product to the condition at the time of delivery.

*If we are unable to secure the replacement item due to out of stock, we may cancel your order and refund your purchase price.

Weekdays 10:00-18:00 (closed on Saturdays, Sundays, and holidays)

*During event periods such as pop-ups and exhibitions, delivery and response to inquiries may be suspended.

*We have long holidays during the year-end and New Year holidays, Golden Week, and Obon.

*If we have to close due to the above reasons, we will notify you on our website and SNS.